REFUND AND CANCELLATION POLICY
Scope
This Policy governs when and how contributions and fees may be refunded for events hosted on The Wedding Ticket.
Event Cancellation or Material Change
If an event is canceled or materially changed, we may instruct Stripe to refund contributions in whole or in part. A material change includes moving the event to a different city, changing the date by more than 60 days, or substantially changing the format.
Postponements
For postponements of 60 days or fewer, contributions generally remain applied to the rescheduled date. For postponements beyond 60 days, contributors may request a refund during a 14‑day window following notice of the new date.
Contributor‑Initiated Refunds
Contributions are voluntary monetary gifts given to the host in celebration of the event and are generally final except as described in this Policy or as required by law. Contributors may request a refund within 14 days of payment for duplicate charges, processing error, or confirmed fraud. Requests should be sent to support@theweddingticket.com with the transaction details.
Delay or Denial of Refunds of Platform Fees
We may require additional verification from either the host or contributor before approving a refund of platform fees. Refunds may be restricted or denied if fraud, sanctions-screening results, or suspicious-activity indicators are present.
Method and Timing
All refunds of contributions are executed by Stripe; the Company does not handle funds directly. Approved refunds of contributions are processed by Stripe to the original payment method. Posting times depend on the issuer. Platform fees are refunded when required by law or card‑network rules.
Chargebacks
If a contributor files a chargeback, Stripe will manage the dispute under card‑network rules. Stripe may hold or reverse payouts to hosts pending the outcome. We do not assess a fee to contributors for filing a dispute.
Abuse and Fraud
We may deny refunds of platform fees or suspend accounts for abuse, fraud, or violations of our Terms or Acceptable Use Policy.
Contact
Email: support@theweddingticket.com