Terms and Conditions

REFUND AND CANCELLATION POLICY

Last updated: November 11, 2025

Scope

This Policy explains when and how contributions may be refunded for events hosted on The Wedding Ticket.

Event Cancellation or Material Change

If an event is canceled or materially changed, we may instruct Stripe to refund contributions in whole or in part. A material change includes moving the event to a different city, changing the date by more than 60 days, or substantially changing the format.

Postponements

For postponements of 60 days or fewer, contributions generally remain applied to the rescheduled date. For postponements beyond 60 days, contributors may request a refund during a 14‑day window following notice of the new date.

Contributor‑Initiated Refunds

Contributors may request a refund within 14 days of payment for duplicate charges, processing error, or confirmed fraud. Requests should be sent to support@theweddingticket.com with the transaction details.

Method and Timing

Approved refunds are processed by Stripe to the original payment method. Posting times depend on the issuer. Platform fees are refunded when required by law or card‑network rules.

Chargebacks

If a contributor files a chargeback, Stripe will manage the dispute under card‑network rules. We may hold or reverse payouts to hosts pending the outcome.

Abuse and Fraud

We may deny refunds or suspend accounts for abuse, fraud, or violations of our Terms or Acceptable Use Policy.

Contact

Email: support@theweddingticket.com • Mailing address: Available upon email request.